Full Time Permanent

User Support Technician, Burnaby, BC

Posted 1 year ago
Burnaby, BC
$36 per hour
Application deadline closed.

Job Description

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience and specialization

Computer and technology knowledge

  • Android
  • Information Technology Infrastructure Library (ITIL)
  • MAC
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Image editing software
  • Project management software
  • Programming software
  • Website creation and management software
  • Web service design
  • Mapping and data visualization software
  • Database software
  • Programming languages
  • Data analysis software
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet
  • Wireless networks

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Manual dexterity
  • Attention to detail
  • Combination of sitting, standing, walking
  • Bending, crouching, kneeling

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

Benefits

Health benefits

  • Dental plan
  • Health care plan

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Youth

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.
How to apply

By email

job@profusion.ca