Queensway Healthcare Centre – Full Time Security Team Lead

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Job Description

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Job title: Queensway Healthcare Centre – Full Time Security Team Lead

Company: Paladin Security

Job description: OverviewPaladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Job Skills / RequirementsPosition: Security Team LeadSite: Queensway Healthcare CentreCity: EtobicokeStatus: Full TimeHours: Monday to Friday (0800 – 1600)Pay Rate: $23.08 – $25.38 / an hour (based on leveling system)Get hired in healthcare Security! Start here!Steps to get your immunization records:Immunization Form:**To be considered for this position at THP, candidates must be able to confirm their ability to obtain (BFOR) Bona Fide Occupationally Required Medical Immunization records for:

  • Tuberculosis
  • Measles
  • Mumps
  • Rubella
  • Varicella

Site Description:Trillium Health Partners and their security department are proud winners of the IAHSS Lindberg Bell Award 2017. It is also one of Canada’s largest academically-affiliated tertiary care hospitals with highly-specialized regional programs in advanced cardiac, vascular, stroke, neurosciences, orthopedic, and sexual assault/domestic violence services.The Security Team Lead is responsible for overseeing the daily activities and job performance of the Security Officers assigned to their shift. The Team Lead is expected to represent Paladin Security Group as well as the facility they are assigned to.Duties & Responsibilities:

  • Provides leadership, direction and ongoing coaching and training
  • Ensures all site staff adhere to all Paladin Security and hospital security policies and procedures
  • Ensures all Security Officers have received the mandatory training
  • Motivates staff and recommends commendations to their Supervisor
  • Ensures proper documentation is passed onto the Supervisor/CSM
  • Documents and investigates security incidents and complaint
  • Communicates any concerns/issues with Supervisor/Client Service Manager
  • Working on assigned shifts, you will work 12-hour shifts providing proactive and reactive security patrols and responses to incidents in the mental health ward
  • You will be required to write reports and investigate routine incidents
  • Respond to coded emergencies in a quick and efficient manner
  • Display excellent customer service skills and be able to work with people who are under stress or in need of medical assistance
  • This role required you to be physically fit and able to stand and walk for long periods
  • Work closely with vulnerable populations
  • Monitor for and escalate security concerns within the Emergency Department
  • Assist in developing security plans for high-risk patients
  • Provide security presence and support throughout the Emergency Department
  • Utilize verbal de-escalation techniques to manage conflict
  • Oversee and support patient watch guards within the Emergency Department
  • Work closely with local Law Enforcement and Emergency Services
  • Ensure the safety of staff, patients, and visitors within the Emergency Department


  • Extensive Paid Industry Training
  • Employer Paid Benefits
  • Opportunities for Growth & Advancement


  • Immunization Record – TB 1+2, MMR, Varicella
  • Double Vaccinated – Full Vaccinated from Covid-19 with 2 doses minimum.
  • Valid Ontario Security Guard License
  • Valid CPR and First Aid Certification Level C (WSIB approved provider)
  • Vulnerable Sector Check – to be completed upon hire
  • Proficient in English (both oral and written)
  • Must have minimum 2-3 years of experience in security
  • Diploma in Justice studies/police foundations is considered an asset.

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.Education Requirements (Any)Minimum 2 year experience in security
Police Foundations DiplomaCertification Requirements (All)Minimum of 1 year security experience
Vulnerable Sector Check
Immunization Record
COVID Double Vaccinated
Proof of immunizations for TB, MMR, Varicella?
Valid Certification in First Aid, CPR and AED
Valid Security LicenceAdditional Information / BenefitsWe thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick DaysThis job reports to the Client Services ManagerThis is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.Number of Openings for this position: 1

Expected salary:

Location: Etobicoke, ON

Job date: Thu, 27 Jun 2024 03:58:57 GMT

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